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[ale] mediaOne modem
- Subject: [ale] mediaOne modem
- From: jimpop at yahoo.com (Jim Popovitch)
- Date: Wed, 9 May 2001 17:04:45 -0700 (PDT)
--- Randal Jarrett <rsj at radio.org> wrote:
> So, if you don't mind waiting times on hold that are
> measured in hours for both customer support and billing,
> and can put up with installers that don't know what they
> are doing or are supposed to be doing, then give them a try.
I couldn't have said it better myself. As a former MediaOne
contractor, and a very vocal advocate, my experiences have become
nightmares since AT&T has taken over.
To give you an idea of what their service is like, I wrote a batch file
and ran it on a NT machine dedicated to my cable modem (no Linksys
router involved) The log file shows the service coming in and out over
a 8 hour period a few weeks ago. Note the service *still* does this.
The IP address that is being pinged is the "next-hop" from my cable
modem, the headend.
Five different M1/AT&T service techs have been scheduled to visit, NONE
made it here. Another one is due tomorrow AM. I have found that to
get AT&T to wakeup, I have to call RoadRunner. The RoadRunner NOC can
be reached at: 1-877-777-2263
My log file is available at http://jimpop.net/m1-test.log
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