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Comcast's business internet support
- Subject: Comcast's business internet support
- From: tknchris at gmail.com (chris)
- Date: Wed, 26 Dec 2018 18:57:18 -0500
- In-reply-to: <[email protected]>
- References: <CADJJukkNJSJy1Pwhwu-Jn2ssS8ww6-vH=rttvKq6k-Z7Bo4+VQ@mail.gmail.com> <[email protected]>
im guessing this is going to be one of those posts where mtr told him the
ip of the CMTS or another inside hop has loss because it deprioritizes/rate
limits ICMP :)
On Wed, Dec 26, 2018 at 6:37 PM Seth Mattinen <sethm at rollernet.us> wrote:
> On 12/26/18 15:24, Masood Ahmad Shah wrote:
> >
> > You business support team keep insisting on sending an onsite tech. I
> > explained that I don't believe that will resolve this issue (There is no
> > evidence of an issue with the lines or signal levels) and it's a packet
> > loss inside Comcast network, most likely aggregation/backhaul.
>
>
> The easiest way forward is to let them send the tech out. That's the
> script.
>
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