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Comcast's business internet support
- Subject: Comcast's business internet support
- From: sethm at rollernet.us (Seth Mattinen)
- Date: Wed, 26 Dec 2018 15:35:47 -0800
- In-reply-to: <CADJJukkNJSJy1Pwhwu-Jn2ssS8ww6-vH=rttvKq6k-Z7Bo4+VQ@mail.gmail.com>
- References: <CADJJukkNJSJy1Pwhwu-Jn2ssS8ww6-vH=rttvKq6k-Z7Bo4+VQ@mail.gmail.com>
On 12/26/18 15:24, Masood Ahmad Shah wrote:
>
> You business support team keep insisting on sending an onsite tech. I
> explained that I don't believe that will resolve this issue (There is no
> evidence of an issue with the lines or signal levels) and it's a packet
> loss inside Comcast network, most likely aggregation/backhaul.
The easiest way forward is to let them send the tech out. That's the script.