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That is pretty close to my experience. I would say nearly all carriers have billing nightmares and some of them have networks that work well. Best carrier for billing is a bit like asking for the best ice skater in hell.
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Florian Weimer
Sent: Monday, August 15, 2016 1:10 PM
To: Chris Knipe
Cc: nanog at nanog.org
Subject: Re: Zayo Extortion
* Chris Knipe:
> Although a company that can't manage their book keeping properly, is
> IMHO enough reason to not use them... :-)
Ther used to be a saying that you could choose between carries with functional billing and carriers with a functional network.