[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Obvious first question would be, have you fallen behind paying your bill?
Most service providers will threaten to disrupt your service if you don't
pay for the services they provide.
I would expect you're months behind paying for service before they say:
"if you don't pay us $128,000 by this Friday, we will shut [you down]."
> On Saturday, August 13, 2016, HonorFirst Name Ethics via NANOG <
> nanog at nanog.org> wrote:
>> Question to the NANOG community, Is anyone else being extorted by Zayo?
>> Is Zayo threatening shutdown over bogus and fabricated charges?
>> The purpose of this message to the group is twofold: 1) to share our
>> experience being extorted by Zayo with the community and 2) to understand
>> the depth and extent of Zayo's less than ethical behavior by getting
>> feedback from the community.
>> Abovenet was a great organization with quality service, reasonable prices
>> and nice folks to work with. Since being acquired by Zayo we have seen a
>> significant degradation of service quality and responsiveness which is not
>> unusual from a provider, but Zayo has taken things to a level of low ethics
>> that would make Tony Soprano proud.
>> Most interestingly they seem to identify points where you are dependent on
>> them and threaten a shut down unless you pay them some arbitrary amount.
>> In our case we use multiple Zayo IP, Transport, and Colo Services -- they
>> set their extortion amount at $128,000. A completely arbitrary and
>> fabricated number. They put significant pressure threatening to shut us
>> down by setting their lawyers on us.
>> Our detailed contract breakdowns, invoice and payment spreadsheets, along
>> with all other commonsense and professional efforts were simply
>> disregarded. At one point their lawyers and accounting people had the
>> nerve to say "our accounting system does not track invoice details -- it
>> only shows the total amount due so your numbers mean nothing to us." All
>> the while they relentlessly levied disconnect threats with short timelines
>> such as: "if you don't pay us $128,000 by this Friday, we will shut your
>> operation down."
>> We have had anecdotal feedback that we are not alone in our experience and
>> that there are many more like us. If you and your company have had a
>> similar experience with Zayo, please share it with the group or if like us
>> you are concerned about retaliation from Zayo, please respond privately.
>> If the group shares their experiences the public shaming may drive Zayo
>> to stop operating like mafia thugs. If the problem is as common as we
>> suspect, it may warrant getting the Attorney General involved.
>> In the mean time, I strongly urge anyone already in a relationship with
>> Zayo or considering a relationship to make sure your are well diversified
>> with other more ethical carriers. Otherwise please consider another
>> organization to work with.
>> In our case we were better of with Ransomeware, than Zayo as a vendor!
>> Its cheaper and less damaging
>> A Zayo victim and a NANOG Member
Jon Lewis, MCP :) | I route
| therefore you are
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
- Zayo Extortion
- From: Valdis.Kletnieks at vt.edu (Valdis.Kletnieks at vt.edu)