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Exactly, It is unlikely they will ever be able to collect on a debt they do not have documentation to support but that does not stop them from disconnecting your service whenever they want. You might have legal recourse to go after them if they disconnect you but it won?t be fast and it won't give you immediate connectivity. Talk to your lawyers and in the meantime I would be shopping some alternative service for when things get nasty.
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Jimmy Hess
Sent: Monday, August 15, 2016 1:00 PM
To: HonorFirst Name Ethics
Cc: nanog at nanog.org
Subject: Re: Zayo Extortion
On Sat, Aug 13, 2016 at 11:50 AM, HonorFirst Name Ethics via NANOG <nanog at nanog.org> wrote:
> to say "our accounting system does not track invoice details -- it only shows the total amount due so your numbers mean nothing to us."
> All the while they relentlessly levied disconnect threats with short
> timelines such as: "if you don't pay us $128,000 by this Friday, we will shut your operation down."
>At one point their lawyers and accounting people had the nerve to say
>"our accounting system does not track invoice details
Are you talking with your SP's lawyers without your a legal team of your own present and advising you?
I think one of the first things they should tell you is not to discuss pending disputes in public. Time to get a consultation with your own Lawyers to assist with billing dispute resolution, ASAP.
Provided there is a reasonable agreement in place: I think You ought to be able to at least temporarily delay your SP from turning off services, while you work out your billing dispute.
The service provider could be subject to liability by turning off services which you have not agreed to disconnect.
Your lawyers should be able to refute a SP's claim about their records system not tracking the actual amounts due under specific agreements causing the conclusion that the output from the record system is inscrutible and infallible.