Re: Kodak Mailers

From: Ryuji Suzuki ^lt;>
Date: 06/14/04-10:27:41 PM Z
Message-id: <>

From: Nick Makris <>
Subject: Re: Kodak Mailers
Date: Mon, 14 Jun 2004 15:29:15 -0700

> Eric, earlier Richard K. suggested to contact Kodak (he supplied an 800 #),
> which I did. After several attempts and persuading someone who wanted my
> account number (which I don't have) that I simply wanted to know if the

Sorry to hear that, but that's just because Richard K doesn't need an
account number! His phone number from caller ID is secretly stored in
Kodak's computer and routed to a special department
automatically. He's not the customer to train their new employees on

A few major companies' tech support centers I know have similar
systems. If you complain irrationally too often, your call goes to
legal affairs department. If you ask questions about 5 best products
they've ever made but somehow long discontinued, you get a tech
support with higher level of experience.

Japanese manufacturer's are a bit problematic. Japanese corporations
regularly relocate personnels every 2-4 years. I only keep good
reliable cameras so I don't need to call them often, something like
once every few years. And my cameras are often very old. It's very
hard to ask a new young tech support to go look for a part that is 50
years old just because the guy I had 5 years ago told me there's an
unofficial stock of old parts where he would find what I need. (And
this is a company whose quality of repair service is not very popular
among photogs there.) To explain the part I need to the old guy, all I
needed to say was that part under that and above that at about 7
o'clock of that thing that looks kinda like distorted Z shape, which
is engaged when shutter is charged, or something like that. To the new
guy, I needed to send a few digital pictures, a line drawing, and a
few paragraphs. But I am grateful to that company for keeping some old
parts and at least willing to go look for it.

Ryuji Suzuki
"You have to realize that junk is not the problem in and of itself.
Junk is the symptom, not the problem."
(Bob Dylan 1971; source: No Direction Home by Robert Shelton)
Received on Mon Jun 14 22:27:58 2004

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