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Customer woes and ps3 network

I will be on site with the customer tomorrow to do packet captures.
It may be a weak wireless signal(he claims).
I also saw such a report, and changed his IP to one of our known good IPs,
and the issue persists.
We are running over PPPoE, so packet size is diminished from 1500 to 1492.
I have DMZed his console, issue persists. I have given his router 3
different public IPs to no avail.
This(ps3) was working yesterday on hughesnet, until we did our installation.

On 7 January 2018 at 16:58, Grant Taylor via NANOG <nanog at nanog.org> wrote:

> On 01/07/2018 04:12 PM, Michael Crapse wrote:
>> I have a customer on a ps3, and he can't seem to connect to the psn.
>> Keeps getting the 80710016 error. If there is anyone that can help me
>> troubleshoot this issue, that would be great.
> I have yet to see the packets on the wire lie.
> Further, the packets on the wire will likely give you a starting point.
> After searching for the error, this may not be a problem with the network
> at all.  One report I saw says that the error can come from banned /
> blacklisted IPs.  So you may be looking for a non-existent network problem.
> --
> Grant. . . .
> unix || die