[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Netflix NOC? VPN Mismarked?



especially if these types of situations are handled on par with the way
abuse and spam reports are handled

customer will report being blocked to netflix, netflix will tell end user
to contact isp, customer will call isp  and level 1 call center rep will
say "we can ping your modem and your service is up we dont see a problem,
if you are having a issue with a specific service please contact your
service provider"

and the infinite loop begins, customer gets frustrated, everyone loses

welcome to hell :)

On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen at delong.com> wrote:

>
> > On Jan 27, 2016, at 07:12 , Jared Mauch <jared at puck.nether.net> wrote:
> >
> >
> >> On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov at ya.ru> wrote:
> >>
> >> One user had his wife sharing his Netflix account on her iPad while on
> a conference to Europe (same account, different countries).
> >
> > Hmm, I seem to think this one might be quite common, so perhaps should
> be tied closer to the device vs account level.
> >
> > - Jared
>
> This is all going to get a whole lot more entertaining with the
> combination of MIP6 and IPv4 CGNAT.
>
> Owen
>
>