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SORBS contact

On 29/07/2011 22:55, Michelle Sullivan wrote:
> Friendly or non friendly response is usually gaugable in advance by the
> tone of the initial email.

Which is usually gaugeable in advance by the tone of the customer
complaints that precipitated contact with SORBS in the first place.

Email is such a lousy medium for this.  We're all much more decent people
in person than over snarky emails.