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3Com Total Control documentation

Yeah, you are correct.

But it was still a dumpster. We recycle a lot of metal around here :)

Sent via Blackberry while presumably driving with one hand

From: Matt Taber <matt.taber.nanog at gmail.com>
To: Alex Rubenstein
Cc: 'black at csulb.edu' <black at csulb.edu>; 'hectorh at pobox.com' <hectorh at pobox.com>; 'nanog at nanog.org' <nanog at nanog.org>
Sent: Thu Jul 28 12:18:14 2011
Subject: Re: 3Com Total Control documentation

I'm assuming you meant you recycled them.


On 7/28/2011 12:15 PM, Alex Rubenstein wrote:

We recently dumped about 40 into a dumpster.

I shed a tear.

Sent via Blackberry while presumably driving with one hand

----- Original Message -----
From: Matthew Black <black at csulb.edu><mailto:black at csulb.edu>
To: hectorh at pobox.com<mailto:hectorh at pobox.com> <hectorh at pobox.com><mailto:hectorh at pobox.com>; NANOG list <nanog at nanog.org><mailto:nanog at nanog.org>
Sent: Thu Jul 28 11:19:11 2011
Subject: Re: 3Com Total Control documentation

My sympathies to your unfortunate situation. The last tech probably doesn't
want to be bothered...that's a management issue. A PortMaster 3 may solve
your problems.

I looked at 3Com Total Control about 15 years ago but know nothing about it.
We employed US Robotics rack-mount chassis paired with Xyplex terminal
servers. That was replaced with the Livingston PortMaster 3 (later bought by
Lucent). Each PortMaster 3 connects to two T1 lines and a 10BaseT Ethernet,
supporting 48 users. Use RADIUS authentication and you're all set.

You can probably pick up some of those for a hundred dollars.

You will need to learn about T1 phone lines and RADIUS.

Best regards,

matthew black
california state university, long beach

On Tue, 26 Jul 2011 19:35:35 -0700
  Hector Herrera <hectorh at pobox.com><mailto:hectorh at pobox.com> wrote:


I have "inherited" several 3Com Total Control racks that are used to
provide dial-up service to rural areas.

The racks have been running in auto-pilot for several years now and
the last tech's comments with regard to the racks was along the lines
of "I don't know".

I would like to regain control over the network as recently the
outages are becoming more frequent and extended and we don't usually
know about it until customers call the support line a week later.

Decommissioning the racks is not currently an option as there are no
other reasonable alternatives for internet service (other than
satellite).  The ISP being an marginal area provider is also short in

I'm having a hard time finding documentation, firmware updates or
support for these racks.

As far as I can tell, the current owner of the product line is
UTStarCom in China, but their website does not make any reference to
the product.

I also found a company that sells the equipment and provides support
contracts, WRCA, but their pricing is out of the budget range for the

I am hoping that some of you who used to work with this equipment may
still have documentation CDs or firmware updates stored away

I'm looking for any documentation, firmware updates and some help
figuring out which NAC goes with which NIC.

Or perhaps you can suggest other companies that provide support for
the equipment at more reasonable rates.

I would be willing to setup a public repository to help other admins.


Hector Herrera