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SLA for voice and video over IP/MPLS

On Sun, Feb 27, 2011 at 4:20 PM, Anton Kapela <tkapela at gmail.com> wrote:
> On Thu, Feb 24, 2011 at 6:10 PM, Diogo Montagner
> <diogo.montagner at gmail.com> wrote:
>> Hello,
>> I am looking for industry standard parameters to base the SLA of one
>> network regarding to voice, video and data application.
> One won't find many, but a common rule of thumb is most apps will be
> 'fine' with networks that provide 10E-6 BER or lower loss rates.

out of pure curiosity, have you ever gotten a reasonable answer when
asking a carrier about this? I can imagine a sale-rep's brain
essentially exploding upon asking it. Additionally 'the network' is
not 'the path my packets take' ... so what number are you really
getting here?