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- Subject: SmartNet Alternatives
- From: khomyakov.andrey at gmail.com (Andrey Khomyakov)
- Date: Fri, 11 Feb 2011 16:49:55 -0500
- In-reply-to: <[email protected]>
- References: <[email protected]>
If only Cisco would sell "software only" support. 3rd party smartNet
alternatives are nice for parts replacement. They suck for support, imho,
especially, when it comes down to declaring a problem to be a bug.
On quite a few occasions I found bugs in IOS and TAC submitted those as bugs
and fixed them reasonably fast.
On Fri, Feb 11, 2011 at 3:41 PM, John Macleod <JMacleod at alentus.com> wrote:
> Just interested in other peoples experience to companies offering
> alternatives to SmartNet?
> We currently have a mix of SmartNet and internal parts supply.
> John Macleod
> Alentus UK Limited
> Seymour House
> South Street
> BR1 1RH
> +44 (0)208 315 5800
> +44 (0)208 315 5801 fax
> alentus.co.uk | alentus.com
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[khomyakov.andrey at gmail.com]