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SmartNet Alternatives

If only Cisco would sell "software only" support. 3rd party smartNet
alternatives are nice for parts replacement. They suck for support, imho,
especially, when it comes down to declaring a problem to be a bug.
On quite a few occasions I found bugs in IOS and TAC submitted those as bugs
and fixed them reasonably fast.


On Fri, Feb 11, 2011 at 3:41 PM, John Macleod <JMacleod at alentus.com> wrote:

> Just interested in other peoples experience to companies offering
> alternatives to SmartNet?
> Pros/Cons/Tradeoffs?
> We currently have a mix of SmartNet and internal parts supply.
> John
> __
> John Macleod
> Alentus UK Limited
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Andrey Khomyakov
[khomyakov.andrey at gmail.com]