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[ale] OT: Charter Broadband



Speedfactory's tech support is on Shallowford road about a half mile  
west of Johnson ferry.

Last summer I was having trouble with my connection and had  
eliminated everything but the modem.  The tech told me I could come  
over and pick up a known good one to swap for a test.  I got in the  
car and drove over there.  It was about 8 in the evening.  I knocked  
on the door and was invited in to wait while the tech guy looked for  
the note and the modem that the guy on the other shift left for him.   
That was the problem.  I just left the modem in place and the tech  
guy took care of the paper work to let me keep his test unit the next  
day.

Mark



On Apr 23, 2007, at 8:44 AM, Sean Kilpatrick wrote:

> On Sunday 22 April 2007 21:01, Scott Castaline wrote:
> | Also for all you SF guys, I presume that since everyone seems to  
> think
> | highly of their tech support, that it is local at least in the US  
> and
> | not in Bangladesh????
>
> I can vouch for Speakeasy.  Their tech support is on the west coast
> (Washington, I believe). They're happy that I'm not afraid of the  
> command
> line and have no problems with Linux.  When I tell them I can't reach
> their DNS servers, they don't waste time asking me to power cycle the
> DSL box.  Yes, they have to work through Covad and sometimes that  
> causes
> delays as Covad has to kick BS to repair a "last mile" problem.
>
> I'll admit to being somewhat worried now that they have been bought  
> by Best
> Buy, but as long as the tech support stays as it is I'll stay with  
> them.
> For me the high grade tech support, the fixed IP address, and the  
> extra
> accounts/mail boxes are worth the extra bucks over BS/ATT.
>
> If Best Buy moves the tech support moves off shore, I'll move to Speed
> Factory.
>
> Sean
>
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