[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Cheap bandwidth

On Mon, 10 May 1999, Brian Wilson wrote:

> At 01:14 PM 5/8/99 -0400, you wrote:

> a Dirty Little Secret of BellSouth is that so few of their (our) Service
> Techs even know how to deal with ISDN as far as installation goes (repair
> isn't normally a big issue).  In the Stone Mountain group, for example, out
> of about 12-15 guys, only 2 did ISDN, and one of them didn't do it very well.
> Probably not the reason for the 90 day delay, but an interesting thing
> nonetheless.  We just don't get trained on it.  Feh.


Thanks for the insight. What bothers me is my original install was
scheduled for April 14. Three weeks from when I placed the order. The rep
that took my order assumed my data line was my contact number. Since they
couldn't use my CO I had to sign a release and mail it back to them
telling them it was OK. 

On the 13th, the checked the line and found a problem. They tried to call
my dataline to tell me there was a problem but I was online. On the 14th I
called to find out what the problem was and thats when I got this info.
Both me and the CS rep could not understand why BS with a nearly 3 week
lead time choose to wait to test my line until the day before it was be

Your comments give me the impression that the tech may have found the
problem to reduce his work load. What's wrong with BS in this case is this
should have been done a lot sooner than the day before. I will be
requesting some free service even the CS rep said I should request it.