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That is a common issue eyeball ISPs have with CDNs and security companies. 

The obvious technical contact is the CDN or security company, but they always redirect you to their client because they're "just doing what their client asked". Yes, please, reach out to Hollister's customer service department with a request to fix their web site (or tell you why they won't). See how far that gets you. Meanwhile, go buy some of their tacky apparel. 

On the "just doing what their client asked", what *IS* it that the client asked? Surely Hollister didn't develop some personal spite for Dmitriy's client and bock their IP address. No, more likely is that some algorithm (rightly or wrongly) lumped Dmitriy's client's IP in a list of bad actors for some reason and Hollister has chosen to block that category of bad actor. Hollister would be equally clueless as to what is actually happening. 

What the CDNs and security companies should respond with is something to the effect of, "We see 123.456.789.123 doing XYZ bad activity and it needs to stop before being allowed in." Ya know... the same way nearly every SPAM RBL works. You can then kill two birds with one stone: Dmitriy's client can now buy bad shirts and Dmitriy's client fixes whatever exploits are happening from their network. 

Mike Hammett 
Intelligent Computing Solutions 


----- Original Message -----

From: "Dmitriy Vaynshteyn [infiniwiz]" <dmitriy.vaynshteyn at infiniwiz.com> 
To: nanog at nanog.org 
Sent: Wednesday, December 18, 2019 3:04:23 PM 
Subject: Akamai/HollisterCo 


I am looking for some help with Akamai or a contact from Akamai (or their client HollisterCo) 

We have an IP that is being blocked, but canâ??t get anywhere with their support without having an account with them and getting in touch with someone at Hollister is even more impossible. 

Any help would be greatly appreciated. 

Thank you, 

Dmitriy Vaynshteyn â?? 
Senior Systems Engineer 
1835 Hicks Rd. Rolling Meadows, IL 60008 
tel: 847.994.1111 	
direct: 847.850.7894 	
fax: 847.850.7902 


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