Comcast storing WiFi passwords in cleartext?

• Subject: Comcast storing WiFi passwords in cleartext?
• From: mikebolitho at gmail.com (Mike Bolitho)
• Date: Thu, 25 Apr 2019 05:55:45 -0700
• In-reply-to: <[email protected]>
• References: <CY4PR14MB15744[email protected]> <[email protected]> <CAE-M_OB-wY[email protected]> <[email protected]>

>
> I have yet to hear any discussion of the business value of access to WiFi
> network password, especially as compared to billing and identity data.
>

Grandma Smith calls in because she changed her WPA2 password two years ago.
Her grandson just bought her a new iPad and she can't connect. Tier I
support says "I have your 'WiFi password' right here. It's hunter22." The
call take 45 seconds and you're off to solve the next question. It is all
about call center metrics. Is it right? No. But that's the business driver
behind it.

>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.nanog.org/pipermail/nanog/attachments/20190425/39a93bad/attachment.html>

• Follow-Ups:
  • Comcast storing WiFi passwords in cleartext?
    • From: ximaera at gmail.com (Töma Gavrichenkov)

• References:
  • Comcast storing WiFi passwords in cleartext?
    • From: bsisco at justassociates.com (Benjamin Sisco)
  • Comcast storing WiFi passwords in cleartext?
    • From: rsk at gsp.org (Rich Kulawiec)
  • Comcast storing WiFi passwords in cleartext?
    • From: kscott.helms at gmail.com (K. Scott Helms)
  • Comcast storing WiFi passwords in cleartext?
    • From: james.cutler at consultant.com (James R Cutler)

• Prev by Date: Comcast storing WiFi passwords in cleartext?
• Next by Date: Comcast storing WiFi passwords in cleartext?
• Previous by thread: Comcast storing WiFi passwords in cleartext?
• Next by thread: Comcast storing WiFi passwords in cleartext?
• Index(es):
  • Date
  • Thread