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Level3 IRR contact

I'm trying to get some old IRR objects removed from the LEVEL3 database, 
and not having much luck.

Their support guys silently closed my ticket and then had our account 
manager email us directly basically saying "we don't what you want us to 

I used to use routing at level3 to get this done, however they don't seem 
to reply anymore.

http://www.irr.net/docs/list.html directs me to rr at level3.net, which has 
an autoreply that says "open a ticket"