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TWC/Charter/Spectrum contact off-list ? (Reverse DNS issue)

On Thu, Oct 19, 2017 at 08:04:12AM -0400, Brandon Applegate wrote:
> I had success with this issue about 2 years ago when some TWC folks
> contacted me.  I donâ??t know if those folks are still with TWC/Charter
> here in the end of 2017 - hence posting on NANOG.  The tl;dr is IPv6
> reverse DNS issues.  It was broken, got fixed, and seems to have
> broken again recently.

Did you ever get a response or make progress?  I got a ticket escalated
to engineering in mid-December about 2606:6000::/32.  Just learned from
support that it was closed without a resolution.