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Attacks from poneytelecom.eu

On Thu, 4 Jan 2018, William Herrin wrote:
> On Thu, Jan 4, 2018 at 11:48 AM, Michael Crapse <michael at wi-fiber.io> wrote:
>> I've never dealt with a support queue that resolved the issue faster than
>> a direct contact.
> I've never dealt with a support queue that's more competent than the last
> direct contact I talked with. Navigating the support queue to the guy
> competent to deal with my problem is one of the more infuriating things
> about big company support.

it does get kind of old when you have to argue with first tier support 
on how to read smtp headers. or that an IP address registered to them in 
ARIN actually belongs to them.

people reach out to nanog because first tier support is clueless and 
completely ineffective.

when the first tier incompetence stops, the direct contacts will stop too.