Monitoring service that has a human component?

[mlm at pixelgate.net (Mark Milhollan)]

On Wed, 5 Dec 2018, David H wrote:

>Hey all, was curious if anyone knows of a website monitoring service 
>that has the option to incorporate a human component into the decision 
>and escalation tree?  

Isn't this merely a matter of escalation, since either alerts someone 
and it is just a matter of who, when and how often?  The usual way of 
putting a human in the loop is for some events to create tickets to be 
triaged as staff has time, or all events get tickets but with some 
created in a lower priority queue w/o escalation and others in a high 
priority queue w/escalation.  As a service though, sorry, no I've not 
seen such.


/mark