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In response to the original email they do do this I have experienced it
myself it is usually because of billing issues that they don't know how to
resolve. It's complete BS worse than dealing with att.
On Aug 15, 2016 9:14 AM, "Paras Jha" <paras at protrafsolutions.com> wrote:
> Yeah, I see a wall of text, but no real evidence to substantiate it.
> On Mon, Aug 15, 2016 at 8:29 AM, Mike Hammett <nanog at ics-il.net> wrote:
> > Try more facts and less emotion.
> > -----
> > Mike Hammett
> > Intelligent Computing Solutions
> > Midwest Internet Exchange
> > The Brothers WISP
> > ----- Original Message -----
> > From: "HonorFirst Name Ethics via NANOG" <nanog at nanog.org>
> > To: nanog at nanog.org
> > Sent: Saturday, August 13, 2016 11:50:46 AM
> > Subject: Zayo Extortion
> > Question to the NANOG community, Is anyone else being extorted by Zayo?
> > Zayo threatening shutdown over bogus and fabricated charges?
> > The purpose of this message to the group is twofold: 1) to share our
> > experience being extorted by Zayo with the community and 2) to understand
> > the depth and extent of Zayo's less than ethical behavior by getting
> > feedback from the community.
> > Abovenet was a great organization with quality service, reasonable prices
> > and nice folks to work with. Since being acquired by Zayo we have seen a
> > significant degradation of service quality and responsiveness which is
> > unusual from a provider, but Zayo has taken things to a level of low
> > that would make Tony Soprano proud.
> > Most interestingly they seem to identify points where you are dependent
> > them and threaten a shut down unless you pay them some arbitrary amount.
> > our case we use multiple Zayo IP, Transport, and Colo Services -- they
> > their extortion amount at $128,000. A completely arbitrary and fabricated
> > number. They put significant pressure threatening to shut us down by
> > setting their lawyers on us.
> > Our detailed contract breakdowns, invoice and payment spreadsheets, along
> > with all other commonsense and professional efforts were simply
> > disregarded. At one point their lawyers and accounting people had the
> > to say "our accounting system does not track invoice details -- it only
> > shows the total amount due so your numbers mean nothing to us." All the
> > while they relentlessly levied disconnect threats with short timelines
> > as: "if you don't pay us $128,000 by this Friday, we will shut your
> > operation down."
> > We have had anecdotal feedback that we are not alone in our experience
> > that there are many more like us. If you and your company have had a
> > similar experience with Zayo, please share it with the group or if like
> > you are concerned about retaliation from Zayo, please respond privately.
> > If the group shares their experiences the public shaming may drive Zayo
> > stop operating like mafia thugs. If the problem is as common as we
> > it may warrant getting the Attorney General involved.
> > In the mean time, I strongly urge anyone already in a relationship with
> > Zayo or considering a relationship to make sure your are well diversified
> > with other more ethical carriers. Otherwise please consider another
> > organization to work with.
> > In our case we were better of with Ransomeware, than Zayo as a vendor!
> > cheaper and less damaging
> > A Zayo victim and a NANOG Member
> ProTraf Solutions, LLC
> Enterprise DDoS Mitigation