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Comcast eastern Washington storm update?
- Subject: Comcast eastern Washington storm update?
- From: aaron at heyaaron.com (Aaron C. de Bruyn)
- Date: Thu, 19 Nov 2015 18:10:27 -0800
- In-reply-to: <[email protected]om>
- References: <[email protected]om>
Er, I should have mentioned 'Spokane, WA'.
On Nov 19, 2015 4:39 PM, "Aaron C. de Bruyn" <aaron at heyaaron.com> wrote:
> I know the east side of my state was nailed with a big storm. The Gov
> declared a state of emergency.
> Comcast service for several of my clients has understandably been down
> since Tuesday.
> I called in a few times over the last two days and the automated message
> keeps saying "service should be restored by 12:01 PM today", after that
> time passes the message gets changed to 7:01 PM, then to 8:01 AM, then
> 12:01 PM. (Always '01'--what's with that?)
> One time I let the call get through to a rep and they couldn't give any
> information on the extent of the damage or an ETA.
> Can anyone at Comcast shed some light on the disaster over there or give a
> rough idea on service restoration?
> As always, I appreciate the hard work from the guys in the trenches and
> the engineers that miraculously seem to keep my clients up 24/7. (Just for
> fun, attached are stats about the router for 365 days before the storm
> hit--and most of that 'unreachable' time was probably issues with the
> monitoring server.)
> Thanks again for all your hard work.