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[outages] comcast/sprint oddities
- Subject: [outages] comcast/sprint oddities
- From: jra at baylink.com (Jay Ashworth)
- Date: Wed, 13 Mar 2013 11:48:53 -0400 (EDT)
- In-reply-to: <[email protected]>
----- Original Message -----
> From: "Jeremy Chadwick" <jdc at koitsu.org>
> If you really wanted to bring this up with Sprint, you would need to
> have a relationship with them, and you would *need* to provide source
> and destination IPs.
And there's the point that makes fixing this stuff such a bitch: you almost
never have a relationship with anyone except the carrier you connect through
(and sometimes not even them :-).
This is, incidentally, why my professional recommendation to people setting
up "nailed up" links over the Internet is to move heaven and earth to
get every point on the same carrier, or to make sure, at the very least
that there is only one exchange point in the middle, and you're a customer
of the carrier on both sides of it.
Having to escalate through 3 or 4 carriers to get something fixed isn't
just time consuming, it's often impossible.
Social engineering NOC hotlines (as much as I hate to advocate it) is
often the only solution; bring your Geek License. :-)
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA #natog +1 727 647 1274