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SmartNet Alternatives



> 
> At least for the FCX line we were told when trying to open a support
> case that the limited lifetime warranty only applies to hardware and
> does not make you eligible for any kind of support or software beyond
> getting hardware replaced.
> 

Yeah, you need to buy "phone support" if you want that.  It is the lowest level of support and still pretty inexpensive compared to other vendors.  In other words, 5 years of free hardware support and 5 years of Remote "phone" support (under $300/year I think) isn't bad when compared to annual support costs for other gear in that class.