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[ale] [OT] A vent and whine - ignore with dignity
- Subject: [ale] [OT] A vent and whine - ignore with dignity
- From: tfreeman at intel.digichem.net (Tom Freeman)
- Date: Sat, 19 Jun 2010 09:52:36 -0400
To all - thank you for the use of your bandwidth here. If you are busy,
or just don't need to listen to whining and bitching, please send this
to /dev/null with prejudice. If I were not the one writing it, I would.
Background: I have been with SpeakEasy on a 144kB symmetric IDSL
service for nearly seven years, and have been largely happy.
Unfortunately, continuing rise of web eye candy and other issues is
making 144kB uncomfortably slow, although for my money there is a
little more life in it. Not much, but a little. I would upgrade service
with SpeakEasy in a heartbeat, but they are unable to provide better
connectivity here. Customer service is AWESOME, and they have stood
with me through two lightning strikes and a couple of strange sessions
of gremlins. But it is time to move on, and their tech support has
supported the change as a good choice for me. (Honest too - I like
Now I have registered my own domain, and host it here at the house, so
I figured I need business class right off the bat. Since that is the
only level of service at SpeakEasy, that part is an easy choice.
Choices here for faster service appear to be the local cable franchise,
AT&T, and a couple of local businesses have Windstream. Irrationally, I
don't trust AT&T, and the Bush era stuff out west made that worse.
Plus, after dealing with support for my girlfriend on her AT&T consumer
line, I'm getting hives just thinking about them.
Windstream took three days to return a sales call, and could only offer
T1 service at this location, somewhat overkill for my needs. This
This is turning into an exercise in futility. First, the cable
operation expects only a business, so I'm now a customer listed as my
name followed by "Inc." I can participate in a joke as well as the next
It is a good thing that they answer their phones, since installation
took three or four calls to get scheduled, and about 10 days to
accomplish overall. This is for basic connectivity. The cable modem has
at least one bad port on it (otherwise workable), but getting that
swapped doesn't seem to be possible in the politest possible way.
In fairness, getting the new cable buried in the back yard worked out
well this time, with the phone line staying intact. Last time I had
cable to the house, the phone company and the cable guys managed to cut
each other's cables to the house twice each before getting it right.
A positive note here.
Well, with connectivity now established, it should be time to get the
Domain Hosting setup. Three calls from me just to get to the right
person, including them sending fresh copies of the router configuration
setup in the process. Now 5 business days to see if the request makes
it through the office to get the domain hosting installed. We will see
how that plays out.
In fairness to the personnel involved at Time Warner, everyone has been
polite, and has made the correct noises respecting getting the
customer's needs met. I'm not moaning much about the worker bees on the
front line, as the problems seem to be systemic through the corporate
So far, the _only_ advantage I have seen with a new service provider
over SpeakEasy is a larger bandwidth. The customer support people and
sales people of the companies I've contacted (and there were a few
others) should be instructed to answer the phone "<company name>
Customer Abuse - How can I make your life more complicated today?"
Thanks for letting me vent. I do appreciate it.