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[ale] external monitor & automated refund request for Comcast or other services

Hi Jerry,

*********** REPLY SEPARATOR  ***********
On 1/11/2008 at 8:55 AM Jerry Yu wrote:

>   - Worse, for acknowledged outages, Comcast doesn't automate refunding
>   customers in the affected service area.
>To "encourage" them to improve the up time, I think it'd be nice to automate
>the outage->refund process.

It's called "Class Action".  It works for the person with the balls to do it. ;c)


   * Microsoft is NOT a standard. *

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